Accessibility at The Queens Head, Troutbeck
At The Queens Head, we are committed to ensuring all guests feel welcome and comfortable. Below, you’ll find details on our accessibility features across our pub, restaurant, and hotel. If you have any specific requirements or need assistance, please contact us before your visit—we’re always happy to help.
Getting Here & Parking
- We have two designated accessible parking spaces located approximately 20 metres from the entrance, down a slight hill.
- Guests can use our drop-off point at the front of the pub for easier access.
- Solo travellers can press our call button, and a team member will come outside to assist.
- Public transport: A bus stop is just 0.1 miles away, and buses will stop directly outside the pub upon request.
Step-Free Access & Mobility Support
- Level access is available from the main entrance to the bar, restaurant, accessible bedroom, accessible toilet, and covered smoking area.
- A lift provides step-free access to the first floor, where the accessible bedroom and another step-free room are located.
- We also provide a pager system, allowing guests who require additional assistance to contact the pub manager directly.
Accessible Bedrooms & Bathrooms
- Our dedicated accessible bedroom includes: A minimum 750mm-wide route for easy wheelchair access.
- Non-allergenic bedding.
- An emergency assistance system next to the bed.
- A level-access en-suite bathroom with a roll-in shower.
- We also offer a step-free bedroom with a walk-in shower (not fully wheelchair-adapted), accessible via the lift and first-floor exit.
Toilets & Facilities
- Our accessible toilet includes: Grab rails for support.
- An emergency cord for assistance.
- Lowered mirrors and facilities for ease of use.
Dining & Menu Accessibility
- In our bar area, we have six wheelchair-accessible tables.
- Booth seating is available, with the option to sit at the end of the table for better accessibility.
- Guests using wheelchairs can either stay in their chair or transfer—our team is happy to assist with seating arrangements.
- We provide large-print menus upon request.
- Our menus use clear, easy-to-read fonts for better readability.
- Our staff are fully trained in accessibility awareness and can sit down with guests who require additional assistance navigating the menu or making meal choices.
- Online menu access: Our menu is available online, allowing guests to use screen readers or pinch-to-zoom for better readability.
- We have a blender and a safe blended food policy for guests who struggle to chew or swallow whole foods.
Hearing & Visual Accessibility
- Our fire alarm system includes flashing lights for guests with hearing impairments.
- TVs in our bedrooms have subtitle options.
- We use high-contrast walls and doors to assist visually impaired guests.
- We provide lower-lit areas in both the pub and hotel for guests sensitive to bright lighting.
Service Animals & Assistance Dogs
- We are a fully dog-friendly venue, making us naturally more suitable for individuals with assistance dogs.
- Guide dogs and assistance animals are always welcome, and we’re happy to provide water bowls and additional assistance as needed.
Booking Information
- Guests can request specific accessibility features when booking a hotel room or restaurant table. Please add any accessibility needs in the booking notes, or contact us directly so we can accommodate you as best as possible.
Website & Digital Accessibility
- Our website is screen reader-friendly and regularly updated with alt text for images.
We are working on improving alt text descriptions for all images to enhance accessibility.
- Our email communications are sent in plain text, ensuring they are easy to read and compatible with assistive technology.
- Our website uses clear, readable fonts, and we are reviewing contrast and navigation for further improvements.
- Online menus are available to support screen readers and zoom functionality.
👉 Is there anything else we can do to improve accessibility? We’re always looking to enhance our services—if you have any feedback, please let us know!