Accessibility at The Queens Head, Troutbeck

Getting Here & Parking

• We have two designated accessible parking spaces located approximately 20 metres from the entrance, down a slight hill.
• Guests can use our drop-off point at the front of the pub for easier access.
• Solo travellers can press our call button, and a team member will come outside to assist.
• Public transport: A bus stop is just 0.1 miles away, and buses will stop directly outside the pub upon request.

Step-Free Access & Mobility Support

• Level access is available from the main entrance to the bar, restaurant, accessible bedroom, accessible toilet, and covered smoking area.
• A lift provides step-free access to the first floor, where the accessible bedroom and another step-free room are located.
• We also provide a pager system, allowing guests who require additional assistance to contact the pub manager directly.

Accessible Bedrooms & Bathrooms

• Our dedicated accessible bedroom includes: A minimum 750mm-wide route for easy wheelchair access.
• Non-allergenic bedding.
• An emergency assistance system next to the bed.
• A level-access en-suite bathroom with a roll-in shower.
• We also offer a step-free bedroom with a walk-in shower (not fully wheelchair-adapted), accessible via the lift and first-floor exit.

Toilets & Facilities

• Our accessible toilet includes: Grab rails for support.
• An emergency cord for assistance.
• Lowered mirrors and facilities for ease of use.

Dining & Menu Accessibility

• In our bar area, we have six wheelchair-accessible tables.
• Booth seating is available, with the option to sit at the end of the table for better accessibility.
• Guests using wheelchairs can either stay in their chair or transfer—our team is happy to assist with seating arrangements.
• We provide large-print menus upon request.
• Our menus use clear, easy-to-read fonts for better readability.
• Our staff are fully trained in accessibility awareness and can sit down with guests who require additional assistance navigating the menu or making meal choices.
• Online menu access: Our menu is available online, allowing guests to use screen readers or pinch-to-zoom for better readability.
• We have a blender and a safe blended food policy for guests who struggle to chew or swallow whole foods.

Hearing & Visual Accessibility

• Our fire alarm system includes flashing lights for guests with hearing impairments.
• TVs in our bedrooms have subtitle options.
• -We use high-contrast walls and doors to assist visually impaired guests.
• We provide lower-lit areas in both the pub and hotel for guests sensitive to bright lighting.

Service Animals & Assistance Dogs

• We are a fully dog-friendly venue, making us naturally more suitable for individuals with assistance dogs.
• Guide dogs and assistance animals are always welcome, and we’re happy to provide water bowls and additional assistance as needed.

Booking Information

• Guests can request specific accessibility features when booking a hotel room or restaurant table. Please add any accessibility needs in the booking notes, or contact us directly so we can accommodate you as best as possible.

Website & Digital Accessibility

• Our website is screen reader-friendly and regularly updated with alt text for images.
• We are working on improving alt text descriptions for all images to enhance accessibility.
• Our email communications are sent in plain text, ensuring they are easy to read and compatible with assistive technology.
• Our website uses clear, readable fonts, and we are reviewing contrast and navigation for further improvements.
• Online menus are available to support screen readers and zoom functionality.

👉 Is there anything else we can do to improve accessibility? We’re always looking to enhance our services—if you have any feedback, please let us know!