Individual Inns

Queens Head Hotel

Town Head, Troutbeck, Windermere, Cumbria, LA23 1PW

Individual Inns

Order and Pay

Order and Pay is designed to allow you to pay your bill electronically, using your smartphone or other compatible mobile device, at participating pubs. To access Frederic Robinson’s Order and Pay, you will need to connect to the Order and Pay functionality via the associated pub’s website.

We may offer a choice of ways of paying via Order and Pay, including using third party online payment services. When you pay using Order and Pay, you will be emailed a receipt. You can also ask for a hard copy receipt from your server.

Order and Pay may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your server before you pay via Order and Pay, so that they can be applied to your bill.

Your personal details

At Robinsons, we collect data to give you a better experience, improve our products and services, bring you the very best offers and competitions, and fulfil our responsibilities in accordance with the law. Put simply, we can give you more of what you love, when we understand you better.

That’s why we take your privacy very seriously and take great care to protect your information. In particular, we want to reassure you that Robinsons is not in the business of selling, renting or trading email lists with third parties. We just don’t do that sort of thing. But just in case you don’t believe us, in our Privacy Policy, we’ve provided lots of detailed information to explain when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. So, grab a brew (tea or beer, your choice) and read on.

We may change or update this Privacy Policy from time to time and without notice, so make sure you check back occasionally.

You can opt out at any time by unsubscribing at the bottom of all marketing emails or by contacting marketing@frederic-robinson.co.uk

How we use your personal details

  1. Order and Pay service: In order to pay your bill using Order and Pay where this service is available, you will need to input a valid email address and your credit or debit card details.

    Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States. Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.

    We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.
  1. Marketing communications: we will send you updates and information on our services and promotional offers for our pubs, from time to time. You can opt out at any time by unsubscribing at the bottom of all marketing emails or by contacting marketing@frederic-robinson.co.uk

Availability of order and pay and liability

While we will try to make Order and Pay available to you via the pub’s website, Order and Pay may not be available at all pubs. Order and Pay is for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Order and Pay, any connection problems or any other failure or inability to access or use the website, or a third party online payment service via Order and Pay. We also reserve the right to refuse the use of Order and Pay to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Order and Pay, the Website/Web Portal or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Order and Pay or the Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English or Welsh law.

Terms and conditions

Frederic Robinson Ltd (Operating as: Airport, Bulls Head, Queens Head, Mulberry, Rising Sun, Red Lion, George III, Royal Ship, The Seacroft, Robinsons Visitors Centre, Wynnstay Arms, Flower Pot, Tatton Arms, Legh Arms, Y Bryncynan, Tempest Arms, Spread Eagle, Wheatley Arms, Wheatsheaf Inn, Fountaine Inn & Masons Arms).

Table Ordering Terms & Conditions of Use:

  1. In order to use Frederic Robinson Ltd.’s Order and Pay web application, the following user requirements must be met:
    1. If alcoholic or age-restricted products are purchased, the purchaser and any intended consumer must be over 18 and able to provide valid ID, on request.
    2. The website requires a suitable payment card or method to process orders.
    3. Admission and service at licensed premises are subject to licensing laws.
  2. It is at the manager of pub’s sole discretion to refuse service to any individual or to make any other decision which is aimed at promoting or adhering to the licensing objectives, including promoting any internal or pub-specific policies/procedures.
  3. All products and offers are subject to availability. Alternative products or refunds may be offered, where appropriate, at the manager’s discretion.
  4. If you experience technical issues when using the website (for example, if the website screen freezes, payment is interrupted or you are charged twice for the same order), these may be resolved by speaking to a pub team member.
  5. If your order is refunded, owing to product/offer availability or as a customer service goodwill gesture, it will usually be processed in the following way – through the pub’s till, with the funds being returned to the payment method within 7 business days.
  6. We apologise, but it is not possible to amend or cancel orders, once placed.
  7. If for some reason you are not able to order on the website, please order at the bar

Payment and card details and paying via the app or website

In order to pay your bill using Pay My Bill or another app or website feature, where this service is available, you will need to input a valid email address and your credit or debit card details. Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States.

Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to the operator’s point of sale system. We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service.

However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.

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